Personalized Cream

Certified Organic Skincare

Pharmacy

Made in Austria

General Terms and Conditions (including information for customers)

1.Applicability
The business relationship between Friedrich Pharma e.U., owner: Dr. Theresa Friedrich, Brunner Gasse 8, 2380 Perchtoldsdorf, Austria/Europe (hereinafter referred to as the „vendor“, “we”, “our”) and the customer (hereinafter referred to as the „customer“) is exclusively governed by the following General Terms and Conditions in the version valid at the time of order placement. The Website is owned and offered by Friedrich Pharma e.U. The Website has been approved to provide general information about Derma ID skincare (“Derma ID”), a brand owned by Dr. Theresa Friedrich, and its business and to offer the opportunity to purchase Derma ID products.

Please address any questions or complaints to our customer service department, who are available weekdays from 9:00 a.m. to 6:00 p.m. on +436641209330. You can also send an email to kontakt@derma-id.at.

Neither the customer’s own terms and conditions nor any other terms and conditions that deviate from these General Terms and Conditions will be honoured unless the vendor expressly consents to the validity thereof.

2.Offers, service descriptions
The display of products in the online shop is to be equated with an invitation to place an order and not a legally binding offer. Service descriptions included in catalogues or on the vendor’s websites are not to be equated with either a promise or a guarantee.
All offers are valid „as long as stocks last“ unless otherwise stated in the respective product description. Errors excepted.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. Moreover, because many of our products are natural, variations in color are normal and to be expected.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

3.Order process, conclusion of the contract
The customer is free to select our products from the product range and gather them together in a so-called „basket“ using the [Add to basket] button. Within the basket the customer can amend the selection as required. Via the button [Proceed to checkout] the customer can proceed to the final step in the order.

When the customer clicks the [Place order button]  they make a binding request to buy the goods currently in their basket. Prior to order placement the customer is able to view and amend their order data at any time or abort the order process. Essential entries are marked with an asterisk (*).
An automatic confirmation of receipt will be sent by email from us; the email recapitulates the order placed by the customer and can be printed using the „Print“ function (order confirmation). The automatic confirmation of receipt only documents the receipt of the customer’s order by the vendor and is not to be equated with order acceptance. A binding purchase contract is only deemed – subject to cancellation –  to be concluded if the vendor dispatches or hands over the product ordered to the customer within 5 business days or confirms the dispatch of the product ordered by sending the customer a second email, order confirmation or an invoice.

4.Prices, delivery costs
All prices indicated on the vendor’s website are inclusive of statutory value-added tax (VAT) at the valid rate. Prices are given at the best of our ability. Nevertheless, we reserve the right, if there is a mistake, like printing or calculation errors, to charge the correct price. In this case the customer has the right of withdrawal. The vendor charges delivery costs in addition to the prices indicated. Delivery costs are clearly are clearly explained to the customer on a separate webpage and during the order process itself.

5.Delivery, product availability

Additionally to the product prices we calculate shipping costs for the delivery. The shipping costs are available on the specific site and are displayed directly during the checkout process.

We are entitled to withdraw from the contract if, at the fault of the customer, delivery of the goods fails despite three delivery attempts. Any payments already made by the customer will be refunded without delay.

We are entitled to withdraw from the contract if the product ordered is not available because the vendor, through no fault of their own, has not been supplied with the product in question by their supplier. If this situation arises the vendor will inform the customer without delay and, where necessary, offer to supply them with a comparable product. If there are no comparable products available or the customer does not wish to be supplied with a comparable product the vendor will refund any payment already received to the customer without delay.

Customers are notified of delivery periods and restrictions on delivery (e.g. delivery to specific countries to the exclusion of others) on a separate webpage or in the respective product description.

6.Terms of payment
The customer is free to select one of the available payment types during the order process; their selection is made prior to completion of the order process. Customers are informed about available payment types on a separate webpage.

If third-party providers are commissioned to process the payment (e.g. PayPal) the general terms and conditions operated by those providers apply.

If the due date by which payment must be made is defined as a calendar date the customer will be deemed to be in arrears as soon as they fail to comply with that due date and be liable for statutory interest on arrears. The customer’s obligation to pay interest on arrears does not preclude the enforcement of other claims for delay-related damages by the vendor. The customer only has the right to set-off if their counterclaims are legally valid or acknowledged by the vendor. The customer can only enforce a right of retention if their claims result from the same contractual relationship as the vendor’s claims.

7.Retention of title/Warrenty

The vendor retains the title of the goods supplied until such time as full payment has been made. Products that show a deficiency, although the date of expiry has not been reached, should be send back to us stating the deficiency. The customer pays for the costs of shipping the product back. We obligate the customer a deficiency-free product, if the declared deficiency have been eligible. The cost for shipping a new products are taken by Friedrich Pharma e.U.

8.Data protection
We protect the necessary private data the customer is providing us for our business. We save the data according the legislation and keep them in confidence. We only save information, to make your shopping experience as best as possible. Your data is not given to any other person or company. Friedrich Pharma e.U. will use the data provided by the customer to save, store, process and use them, as far as it is necessary to proper handle the order.

We are using Cookies to measure the frequency of use as well as the amount of users on our website. If you do not want that we are able to recognize your computer again, please set up can your internet browser to delete all cookies, and blocks them or that you get alerted.

Customers are able to read more about data protection and privacy police on a separate site.

9.Save the order

The customer takes note that we save and process the order data.

10.Vouchers

Vouchers are only valid, if the voucher is completely filled out. If the voucher is not completely fill out or it is expired, customers have no legal right of extension or repayment respectively payment. Legal requirements according consumer law stay unaffected.

11.Copyright & brand

Illustrations, texts, graphics, logos and other content as well as the structure of this website are copyrights of Friedrich Pharma e.U. and/or Third parties and are protected by protection law. Therefore, it is prohibit to store, translate, edit, reproduce as well as render to other electronic media and imitate, use ,in full or part, any content of this website. The usage of these data is only allowed after consultation with Friedrich Pharma e.U.

12.Product warranty & Liability

The following exclusions and restrictions of liability in connection with the vendor’s liability for compensation apply irrespective of other statutory eligibility criteria.

The vendor is liable without restriction if damage was caused with willful intent or gross negligence. The vendor is also liable for minor negligence leading to the violation of fundamental obligations whose violation jeopardizes the fulfilment of the contractual purpose and the violation of obligations whose fulfilment is a prerequisite for the proper performance of the contract and can normally be relied upon by the customer. In this case the vendor’s liability is nevertheless restricted to foreseeable damage typical to the type of contract involved. The vendor is not liable for minor negligence leading to the violation of obligations other than those mentioned in the previous sentences.

Insofar as the vendor’s liability is excluded or restricted, such exclusion and/or restriction also applies to the personal liability of employees, representatives and agents.

Despite careful selection of content related media, we should not have any liability for third party links. The content of linked pages is the exclusive responsibility of their operators.

We do every effort to ensure that the material contained in its web site is current, complete and correct. Nevertheless, the occurrence of errors cannot be completely ruled out. Friedrich Pharma e.U. assumes no liability for the actuality, the correctness as regards content nor the completeness of the information provided by the website, unless flaws were inserted intentionally or results of gross negligence. This refers to possible damages, material or ideational, received by third parties through the use of this website.

Please note that our products are hand made of natural ingredient. Therefore the products may vary in size, color, shape, odor or from. Objections about these properties are not accepted.

12.Storage of the contract itself
The customer is able to print out the contract with the aid of their browser’s print function during the last step of the order process (i.e. prior to placing their order with the vendor).

The vendor will also send the customer an order confirmation containing all order data to the email address provided by the customer. In addition, the customer will receive a copy of the vendor’s general terms and conditions (including the vendor’s cancellation policy and information on shipping costs and the vendor’s terms of shipping and payment) along with the order confirmation or upon delivery of the goods at the latest. If you have registered with our shop you can view the orders you have placed in your profile. We also store the contract in your profile but do not make it accessible on the internet.

13.Closing remarks
The legal domicile and place of fulfilment is the vendor’s headquarters. For all legal affairs Austrian legislative is applied.

The language of the contract is German.

European Commission consumer platform for Online Dispute Resolution (ODR): http://ec.europa.eu/consumers/odr/. We are neither willing nor obliged to participate in dispute resolution proceedings in front of a consumer arbitration board.