1.1 Deadlines and modalities of withdrawal
1.1.1 You have the right to withdraw from this contract within fourteen days (14 days) without giving any reason.
1.1.2 The withdrawal period is fourteen days (14 days) from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In the case of a contract for several goods ordered in a single order but delivered separately or ordered in several orders and delivered together, from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
1.2 To exercise your right of withdrawal, you must send us either by mail to: Friedrich Pharma e.U., Brunner Gasse 8, 2380 Perchtoldsdorf, Austria or by e-mail to kontakt@derma-id.at or shop@derma-id.at, by means of a clear declaration of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.
Sample withdrawal form
1.3 In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
1.4 Consequences of the withdrawal
If you withdraw from this contract,
i) we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
ii) you must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.
2. the right of withdrawal does not exist in the case of delivery of
– Goods that are manufactured according to customer specifications or clearly tailored to personal needs;
– Goods that are not suitable for return for reasons of hygiene and health protection if they are delivered sealed and the customer removes the seal.